SmartVMA™ is a service process management system designed for advisors, technicians and managers to control and increase productivity through a standardized workflow.  The system integrates with existing DMS technology to recommend maintenance services based on vehicle make, history and current/previous inspections, thus helping create healthier Repair Orders.

All of the elements of the RO process are seamlessly integrated into a powerful and revolutionary user interface that can be used on workstations and mobile devices anywhere in the service department. 

System Features

• ADP and DealerTrack Approved Bi-Directional Interface
• Customer greeting and write up at the vehicle
• Customer file information updated at the vehicle
• Comprehensive service history view
• BG Lifetime Protection Plan tracking
• Walk around inspections that feed recommended services directly to the repair order
• Consumer education videos
• Web based application
• Repair order creation
• Electronic signature capture on repair order
• Followup and reminder system
• Appointment booking
• Powerful OE-specific Multi-point inspections
• Parts requests
• Electronic menu presentation based on VIN

Impact

• Dramatic increases in customer pay labor sales
• Retain customers through unique followup features
• Build customer loyalty by educating them about the benefits of proper maintenance
• Standardized processes with the measurement tools in place to ensure continuous improvement